Managing Densify User Accounts

#380530

Creating Densify User Accounts

If you are a SaaS user then by default your login account is a member of the SaaS_User group and you can access the Densify Console, exclusively.

To learn more watch the following video:

If your role requires you to create additional users, you need to also be added to the SaaS_User_Admin group. Membership in this group allows you to create Densify-specific user accounts. These users have access to the Densify Console only.

To create a new user:

In the Densify Console click the User icon in the top right corner of the page.

Select User Management.
Enter the required user details:

A user name—This name will be the user ID. It will be displayed in the User's pane. The User Name can contain alphanumeric characters (i.e. A-Z, a-z, 0-9). It can also be also be specified as an email address (i.e. <user_name>@<domain_name>).
Email address—The user's password creation information will be sent to this email address.
User group—This user can be a member of SaaS_User, SaaS_User_Admin, Report Designer or any combination.

Note: A user must belong to either the SaaS_User or SaaS_User_Admin group before they can be added to the Report Designer groups.

Then click Send Password Reset Link.

Optionally, click Save to save the new user. You can send the create password email later, if you know the intended user is not available for the next 24 hours.

An email containing further instructions will be sent to the specified email. A confirmation message is displayed.

The email that is sent to the user contains a URL and a request to create their new password.
The user then needs to login to the specified URL and click the "Reset Password" link on the login page to set their password. You will be prompted to confirm your email address.
Another email is sent to the specified email address. Click the "Reset Password" link. The intended user has 24 hours to complete the process, before the URL expires and you will need to resend the create password email.
You are directed to your instance and are prompted to create your password. The password must comply with the password policy defined for your Densify instance.

Modifying and Deleting User Accounts

You can edit a user's settings, by selecting the user and updating the required settings. Click Save to save the changes to the selected user account.

Note: Only users with membership in SaaS_User or Saas_User_Admin groups are displayed in the Users list. If the user is also added to any other group, then this user will not be displayed in the Users list.

You can delete the account by selecting an account from the list and clicking the Delete button.

Note: You cannot delete your own account.

Locked User Accounts

Users may be re-directed to a login page with the following error message: "We were unable to complete the password reset process. Please contact support if you require assistance."

This message is displayed if the user account has been locked. The account can be locked for the following reasons:

Your trial period has expired;
You have failed to provide a valid password more than 3 times. This value is configurable.
You have tried but failed to reset your password more than 3 times. This value is configurable.

If account is locked you will be re-directed to the login page with the following error message: "We were unable to complete the password reset process. Please contact support for assistance."

Resetting Account Passwords

You can reset the user's password:

Select the user, edit the email field and then click the Send Password Reset Link button. The process is the same as listed above.
The email is sent to the user containing their login details including their UID and a request to reset their password.
The user then needs to login to their instance and reset their password. Their password must comply with the password policy defined for your Densify instance.

Enhanced User Authentication

For added security you can authenticate using:

2-factor authentication. Contact [email protected] for details.
Use an identity provider and an OpenID acceptor, such as Ping Identity, Okta or Azure Active Directory. See Configuring External User Authentication. Contact [email protected] for additional configuration details.

Note: Once Open ID is enabled, the user management features in the Densify Console are no longer accessible. Contact [email protected] to manage Densify user accounts.

Resetting Your Own Password

Any user can change their own password at anytime. To change your own password:

In the Densify Console click the User icon in the top right corner of the page.
Select Reset Password. This option is also available from the login dialog box.
Enter you new password. The password must comply with the password policy defined for your Densify instance. Contact [email protected] for details.
Click Submit to change your password.

Creating a Report Designer User Account

The report designer needs significantly more permissions than the standard Densify user. This user needs to access the JasperReports Server console in order to create dashboards and reports and then publish their custom reports under the My Report menu in the Densify Console.

Only the Report Designer user can access the Configure My Reports option and the Densify Business Intelligence console.

The Custom Reporting feature is not enabled by default. Contact [email protected] to enable Custom Reporting and to assign the report designer role to your user account.

Your Densify Subscription

When you start your Densify subscription you are provided with details of the terms of the subscription. When your subscription expires, either at the end of the free trial or whatever term, for which, you have licensed the software, you will be advised and have the option to renew. If you have a Cloud or Hybrid version of the software, you will be contacted by Densify with details on how to renew your license.

Contact your account manager for renewal or upgrade options.